Terms & conditions

General

The company Bistro FSK ApS driver Fredensborg Store Kro I Fredensborg in Denmark. Company reg. 38248103, and is registered on the address Browser 6 G, dk-2100 Copenhagen Ø. All invoices should be sent as .pdf to the email address [email protected]. In the following referred to Bistro FSK ApS just as Fredensborg Store Kro.

The following terms apply to all bookings (reservations) of the rooms and stay at Fredensborg Store Kro. Note that there are differing terms for the booking of weddings, celebrations and events. Where deviating terms available, refer to here.

The section below concerning. privacy policy apply as an integral part of conditions for all bookings, but they also apply to all agreements and relationships with Fredensborg Store Kro.

Payment terms

 All onlinebookinger of rooms payable in advance in connection with the booking. Payment can be made online by credit or debit card. For other bookings (for example, bookings via phone or email), we may require that you guarantee payment or prepay with a credit card or deposit to our account at the Handelsbanken 0890 0001127809. The guarantee or advance payment is a requirement to maintain the booking. Applicable deviating terms for the payment of weddings as well as parties and events.

Cancellation policy

The conditions for change and cancel a booking of the room at last. 15: 00 pm the day before arrival. Applicable deviating terms of the cancellation of the weddings as well as parties and events.

Arrival and departure

The room is available from the hotel. 15.00 on the day of arrival. The room must be vacated by noon. 11: 00 am on the day of departure. Leaving the room later than noon. 11: 00 am on the day of departure, to be paid for the additional days of stay unless otherwise agreed.

Liability

In the case of force majeure or other exceptional circumstances outside Fredensborg Store kro's direct control including fire, water damage, strike/lockout, breakdown in IT and other technical system failure – is Fredensborg Store Kro entitled to cancel bookings without notice and without liability. 

Fredensborg Store kro's liability, regardless of the cause, not exceed bookingens total price, and a possible replacement does not include indirect loss, such as loss of profits, transport and travel costs like costs for alternative accommodation are not covered. Fredensborg Store Kro is also not responsible for loss or theft of valuables and luggage in the room or on the hotel in general.

Forgot objects

Items left behind or forgotten in the room or the hotel kept for a maximum of 3 months after departure. 

Surviving objects, as Fredensborg Store Kro assess is no particular value to be disposed of immediately. Fredensborg Store Kro can not be held responsible for the disposal of items, regardless of what the value might turn out to be. Conditions are available of forgotten objects can be made against the payment of an expedition - and portogebyr. The price depends on the item and destination. Items eftersendes only against advance payment and porto, and it may not be sent per day. cash on delivery.

Parking

Parking spaces can usually not forhåndsreserveres. At Fredensborg Store Kro, there are several free parking spaces, as always you are welcome to use in connection with the stay or visit in the way. Parking is always for the owner's/user's own expense and risk. Fredensborg Store Kro is not responsible for damage to the vehicle from any cause, including fire, water and storm damage and vandalism and the theft of or in the parked vehicle. 

Cleaning

Cleaning of the rooms is conducted between the hours of. 08.00 and 15.00. Prevented or impeded cleaning due to luggage or other objects belonging to the guest, is Fredensborg Store Kro eligible for failing to clean that day. Towels and bed linen are changed daily. For stays of more than 5 days change of bed linen according to your needs.

Ban on smoking

Fredensborg Store Kro is non-smoking, and therefore it is not allowed to smoke in the rooms or any other place indoors. The ban applies to all terms for all regardless of the content, including the use of so-called e-cigarettes or something that can be assimilated. Failure to comply with the smoking ban will cause you to be subject to a fee of pt. US $ 1,500 for every time there is a breach occur. The fee must be bl.a. cover, to the room must be cleaned in order to make it odourless again. If the ridge activate a smoke detector, and it leads to the launch of an automatic fire alarm, where the fire department comes, this could also lead to you – in addition to the above fee shall be levied on expenditure, usually ca. US $ 6.000, as fire department charges Fredensborg Store Kro for blindalarmen. 

Young people under the age of 18 years

Children and young people under the age of 18 can not reserve or stay at Fredensborg Store Kro without being accompanied by an adult over 18 years of age.

Animals and objects, which are not allowed at the hotel

There must be no animals allowed of any kind at the hotel. Do not bring objects at the hotel, which is not suitable for storage in the rooms. F. eks. bicycles, scooters large amounts of liquids, beer and alcohol. There must also not allowed dangerous objects f.ex. weapons, flammable liquids and fireworks. 

 

Fredensborg Store Kro's Privacy Policy

General

Fredensborg Store Kro perform all handling of personal data in accordance with applicable law.

Fredensborg Store Kro is responsible for data

When you take advantage of Fredensborg Store Kro, including in connection with booking rooms, parties, conferences, or otherwise enter into agreements with Fredensborg Store Kro, so works Fredensborg Store Kro as a controller of personal data in relation to the services you use. 

Fredensborg Store Kro only collect personal data which is relevant for the purposes described below or in the above terms and conditions of the individual performance and this privacy policy. It is up to the individual service, which both determines what personal data Fredensborg Store Kro collect as well as the purpose of the collection.

Fredensborg Store Kro use the personal data is to manage, operate, develop and maintain the services we offer, including the following purposes:

  • The processing of your bookings and purchase of Fredensborg Store kro's services
  • Contact to you before, during, or after your stay
  • The improvement and development of Fredensborg Store kro's services
  • The nature of our communications with you and marketing to you
  • Analysis of your user behaviour 
  • Administration of your relationship to the Fredensborg Store Kro
  • Compliance with legal requirements

When you submit your personal data to Fredensborg Store Kro, you give your consent to having your personal data may be stored and processed by Fredensborg Store Kro in accordance with this privacy policy.

What information to collect Fredensborg Store Kro?

Fredensborg Store Kro collect, among other things, the following personal data:

  • Name, address, phone number, email address, date of birth and other general personal data
  • Credit card information
  • Demographic information
  • Purchase history including the use of Fredensborg Store kro's website and/or any other digital services
  • Feedback via customer surveys
  • Feedback via the physical as online competitions, including newsletters
  • Feedback on social media and other digital platforms
  • IP address and browserinformationer
  • Information about your company and the relevant contacts

You can, at his own request, choose to give Fredensborg Store Kro personal data in addition to the general personal data that you determine, may be of importance, either for reasons of security and/or to provide Fredensborg Store Kro ability to customize the service especially for you. If you choose to do this, consider Fredensborg Store Kro at the same time as a consent to to be able to record and store the sensitive information on your profile.

It can f.ex. be information about:

  • Handicap
  • Allergies
  • Special food preferences
  • Medical and mental condition
  • Contacts in an emergency

 

In addition to receiving information from you, will Fredensborg Store Kro, in some cases, complement our information with information which we have received from the third party, f.ex. a gruppeansvarlig or a business partner (f.ex. travel agency, agent, or meeting planner). In these cases, it is imposed on the third party to inform the guests involved on the Fredensborg Store kro's terms and conditions and this privacy policy. It is also imposed on the third party to provide the necessary acquisition of consent for the recording and processing of any sensitive personal information.

Security at storage of personal data

Fredensborg Store Kro has adopted internal rules on information security, which includes instructions and measures to protect your personal data against unauthorised access or knowledge of them.

Fredensborg Store Kro has established procedures for the allocation of access rights to those of our employees who process sensitive personal data and data that reveals information about personal interests and habits. Fredensborg Store Kro check their actual access through logging and control.

To avoid data loss takes Fredensborg Store Kro continuous back up of our databases. If a security breach results in a high risk of discrimination, identity theft, financial loss, loss of reputation or other significant inconvenience, will Fredensborg Store Kro inform you about the breach as soon as possible.

Fredensborg Store kro's security procedures are continuously revised and amended in the light of the latest technological developments.

Sharing and disclosure of personal data

In order to be able to provide the highest level of service share the Fredensborg Store Kro selected personal data with external service providers such as agents, analysebureauer, suppliers of parts for your specific event and the firms providing IT solutions to Fredensborg Store Kro f.ex. booking and check-in systems. Fredensborg Store Kro share, and disclose in addition, your personal data internally within the group. The purpose of the sharing is to provide the best service to you within the group. Fredensborg Store Kro can in certain cases also be required to disclose your personal data pursuant to law or by decision of a public authority. You can always ascertain the extent to which Fredensborg Store Kro has shared your personal data, cf. below for your rights.

Deletion of personal data

Fredensborg Store Kro delete your personal data when Fredensborg Store Kro accordance with the law no longer is required to save the information, or when there is no longer a purpose of the processing. Erasure can also occur if you are invoking your rights to erasure, cf. below.

Your rights

According to persondataforordningen (GDPR rules), you have a number of rights.

Right of access

You have the right to get insight in the personal data Fredensborg Store Kro process and hold about you, as well as to receive additional information in this context, including the extent to which and to whom Fredensborg Store Kro has shared the information. Access may, however, be limited by respect for other people's privacy, to trade secrets and/or intellectual property rights.

Right to rectification

You have the right to have updated and corrected the personal data, which the Fredensborg Store Kro has registered about you.

Right to erasure

You have the right to obtain deletion of personal data, which Fredensborg Store Kro has registered about you. If you wish to delete your personal data, delete Fredensborg Store Kro all of the information, as Fredensborg Store Kro by law is required to save.

Right to the limitation of storage and processing

You have, in certain cases, the right to have limited Fredensborg Store kro's processing of your personal data.

The right to data portability

You have the right to receive your personal data in a structured, commonly used and machine-readable format, so you can include your data to another provider. It includes only the information that you have given to Fredensborg Store Kro, and as Fredensborg Store Kro processing based on your consent or for the performance of a contract between you and Fredensborg Store Kro.

Right to object

You have the right to object to the processing of your personal data. The right to object only applies in the specific case. - Right to objection applies depends on the Fredensborg Store kro's purpose of the processing, as well as the legal basis for the processing.

Revocation of consent

Is the processing of personal data based on consent from you, you can at any time withdraw the consent and the back. The processing of your personal data will cease thereafter, unless Fredensborg Store Kro by the law is required to process personal data.

How do I use my rights?

If you want to use your rights, you must send a request to the [email protected] with precise declaration of the rights which you want to use. You must know your enquiry provide your full name and address. You are done at the same time aware that Fredensborg Store Kro, for safety reasons, must be able to verify your identity before your request can be processed. Fredensborg Store Kro in the case of bl.a. ask to be your driving license or your passport.

Fredensborg Store Kro then return with a response within 1 month after receipt of your request. If the request is complicated, the period may be extended by a further 2 months.

Fredensborg Store Kro will inform you if it is expected that the period is longer than 1 month. You can also contact Fredensborg Store Kro on [email protected]if you believe that your personal data are processed in violation of the law or other legal obligations.

Fredensborg Store Kro may reject requests that either are unreasonably repetitive, require disproportionate technical effort (for example, developing a new system or fundamentally changing an accepted practice), risk the privacy of others, or in situations where the desired action is deemed to be extremely complicated and time-consuming.

Contact

If you have any questions, comments or complaints to Fredensborg Store kro's processing of your personal data, you may contact in writing or electronically to:

Bistro FSK ApS

Fredensborg Store Kro

Slotsgade 6

3480 Fredensborg

Mail: [email protected]

Any complaint, which you do not get resolved to your satisfaction by contacting Fredensborg Store Kro, may be directed to the Danish data protection agency. The current address can be found on the www.datatilsynet.dk

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